Welcome to Kobioki's Shipping and Terms of Cooperation page.
Our policies are designed to offer flexibility, support, and convenience to our business partners. Here, you'll find all the information you need about our shipping processes, cooperative terms, discounts, and more.
Unique Offers
Flexible Product Selection: We have eliminated the Minimum Order Quantity (MoQ) requirement. Customers are free to add products individually, not by the case. This flexibility allows for larger trial orders, encouraging experimentation with a broad range of products without the financial risk of a narrow, expensive assortment.
Free Shipping on Orders Over 300 EURO: For orders that accumulate 300 EURO or more in the shopping cart, we offer free shipping within Lithuania, Latvia, Estonia, and Poland. This incentivizes larger purchases, providing more value to our customers.
Special Support
Exclusive 20% Discount for New Customers: We welcome new partnerships by offering a 20% discount on the first order. This promotes a strong start to our cooperative relationship.
Access to Marketing Materials: We provide seamless access to a wealth of brand materials, including lifestyle pictures and videos, perfect for marketing campaigns.
Influencer Marketing Support: Our team actively engages in influencer marketing for the brands we represent. We assist in spreading discount news and promotions, boosting product sales and enhancing retail brand awareness for our clients.
Regular Discounts and Promotions: We frequently cover discounts for the brands we represent, aiding our customers in driving their sales.
Expert Advice for Vendors: We offer professional consultation services on product specifications, assisting vendors in making informed decisions and improving their product offerings.
Registration and Onboarding Process
- Form Submission and Registration: Clients fill out a registration form to begin their journey with us.
- Suitability Assessment and Confirmation: Our team evaluates the suitability of each company. Successful applicants are registered and receive a welcome message with login credentials. In cases of declination, we provide clear reasons for the decision.
Note: The criteria are straightforward – the business must be registered and related to baby stores or our product range, with a good reputation. - Personalized Account Management: Registered customers are assigned a key account manager who provides comprehensive support, including advice on assortment selection, best-sellers, marketing strategies, and discounts.
- Welcome Discount for First Purchase: New registrations receive a special one-time discount code for their initial purchase.
- Enhanced Payment Terms Opportunity: After a few orders, companies may qualify for our flexible deferred payment options, enhancing their buying power.
Payment Terms
| Payment Method | Description |
|---|---|
| Local Bank Redirects | |
| Credit Cards & ApplePay, GooglePay | |
| Direct Bank Transfer | |
| Deferred Payment (7, 14, 30 days) |
Available to selected customers |
Shipping Terms
Order Processing Time:
Orders are typically prepared within 6 working hours.
Delivery Information:
| Country | Cost | Delivery Timeframe |
|---|---|---|
| Lithuania | 10 EUR | 1-2 working days |
| Poland, Latvia, Estonia | 15 EUR | 2-3 working days |
Special Order/Out-of-Stock Products: Lead times vary (7-14 days); refer to catalog for specific details.
Return & Refund Policy
- Customers have the right to withdraw from a purchase within 14 days of delivery, provided they notify the seller.
- Quality products can only be exchanged or returned within 14 days if the packaging is unopened.
- Used quality goods cannot be returned.
- The return period starts from the delivery date.
- Return costs are the buyer's responsibility unless the product is faulty.
- Refunds are processed within 7 working days after receiving the returned goods, subject to compliance with the return policy.
- Defective goods should be reported via email or our website form immediately after receipt.
- In cases of poor quality, the seller will replace the item or refund the purchase and cover delivery/return costs.
Additionally, all complaints and issues can be reported via email or by filling out a form on the B2B portal at https://b2b.kobioki.com/report-an-order-issue/.
